Skip to content
8 December, 2006 / Erik

Best Buy innovates the work day? Best Buy?

As shocking as it seems, Best Buy’s corporate offices have been conducting a change to their workdays by eliminating the schedule entirely. From the article:

“It came in 2003. Two managers–one in the properties division, the other in communications–were desperate. Top performers were complaining of unsustainable levels of stress, threatening business continuity just when Best Buy was rolling out its customer centricity campaign in hundreds of stores. They also knew from employee engagement data that workers were suffering from the classic work-life hex: jobs with high demands (always-on, transcontinental availability) and low control (always on-site, no personal life).

Ressler and Thompson saw their opening in these two vanguard managers. Would they be willing to partake in a private management experiment? The two outlined their vision. They explained how in the world of ROWE, there would be no mandatory meetings. No times when you had to physically be at work. Performance would be based on output, not hours. Managers would base assessments on data and evidence, not feelings and anecdotes. The executives liked what they heard and agreed.”

Much more in link.

read more | digg story

Advertisements

One Comment

Leave a Comment
  1. Aimee / Dec 11 2006 8:15 pm

    “Performance would be based on output, not hours.” Hmm…I don’t like the sound of that. Right now, at least you can be a drone at a desk and be productive when necessary. But if I’m judged by my performance, I think that “jobs with high demands (always-on, transcontinental availability) and low control (always on-site, no personal life)” actually gets amplified. This is a bad idea. Bad Bad Bad.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: